The first step consists of analysing what kind of value creation your support functions can contribute with. This could be anything from new revenue streams to reducing the cost of dated regulation and creating value from increased customer satisfaction or employer engagement.

Our experience of working with the model during four years guarantee that we, together with you, will be able to identify possibilities for value creation as well as discovering new opportunities that might not have been on the agenda before, perhaps because of internal boundaries between departments and traditional areas of responsibility.

The Discovery phase is crucial for the continued work, since it lays the foundation the the potential financial result, but also because this is where we make sure the new way of looking at common responsibility for value creation is understood and accepted by everyone involved.

The Discovery phase is where we analyze where and how support functions can provide value to the core business